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Multi-Temp Client TestimonialsRead what some of our valued customers have to say about our service...
Multi-Temp UK Ltd have continued to provide an excellent service in a long working relationship with Mulberry Company (Design) Ltd. They have been in place for approximately six years providing planned and reactive maintenance to our retail stores within the UK. They have also recently been successful in tendering for our main factory / offices site and distribution centre located in Somerset.
Main Service team are always available on the phone and via email with very quick response times. Reactive callouts receive an engineer within the 48hrs attendance promise provided and where a more pressing fault has occurred attendance has been made within 24hrs or less. Site reports are excellent and I often use these as an example to all other contractors/tradesmen we have on our contractor list. Their goal to get any piece of faulty equipment repaired rather than replaced has been pivotal in them retaining their contract. Often or not contractors turn up to site and quickly advise large expensive parts need replacing, with Multi-Temp this is not the case as they strive to achieve a repair on existing equipment where possible.
Overall Multi-Temp UK Ltd have provided a first-class service and this is why they have retained custom from Mulberry Company and I would always recommend their services to other retailers.
Multi-Temp, for us here at ‘The White Company’, provide an excellent service in terms of everything HVAC related – beginning with our nationwide new store development projects where we benefit from an experienced Design and Build facility they offer from shell to new store opening followed by a dedicated Service team looking after the stores with a sensible coherent planned maintenance programme and good reactive attendance if ever needed.
Multi-Temp offer the full package which is exactly what we require!
We have had the pleasure of working with Multi-Temp on a number of our projects which includes some of our most prestigious projects to date. Multi-Temp have demonstrated that their core business values are a great match with our own and with those of our highly valued client base. This has led to the development of a fantastic working relationship, making every element of our projects run as smoothly and efficiently as the can be. They have a strong desire to meet the needs of the client, whether it be within our outside of agreed scopes of work. Their approach towards troubleshooting and seeking agreeable solutions is second to none, along with their desire to continuously develop and improve. This approach has meant that they have been able to deliver to meet the high standards which we demand on our projects.
Nothing is every too much trouble. Highly recommended and we looking forward to a lasting working relationship long into the future.
MT provide valued maintenance support and service to the various HVAC systems installed across the New Look Estate. The planned servicing programme is carried out efficiently and when a system does fail, they respond promptly to breakdowns throughout all times of the year.
When MT are called out their Engineers always try to resolve issues on-site and if needed, the Service desk normally feedback on the same day with a diagnosis to ensure cooling and heating is restored quickly that is appreciated by our Stores and Customers.
A first class operation from office to engineer, the team fits perfect with our company operational strategy.
As the Health & Safety Manager for a Principal Contractor, what I look for in a contractor is a company that invests in their people by ensuring their health, safety and wellbeing is always protected. Multi-Temp fit this requirement, 100%. Not only do they invest in their people but they also ensure that Health & Safety is regarded as important an achievement as any other key business objective.
I have worked with the team at Multi-Temp on numerous projects over the years, some of which have been large and complex. On every occasion they have taken a safe and sensible approach to the many hazardous tasks and conditions they have been faced with. They are always willing to listening to feedback and provide accurate and timely answers to any question they are asked, however challenging.
The team at Multi-Temp are great to work with and are always professional, thorough and easy to communicate with...Thank-you.